International Shipping (outside the EU)
All shipments outside the EU are dispatched by the Swiss Post.
Shipping prices depend on your country. You will see your exact shipment price at check-out when you place your order. Please note that when ordering from outside the EU additional customs duties fees and VAT (taxes) may be charged by the country of origin. These costs must be taken by the buyer and are solely the customer’s responsibility to pay. Therefore all prices on this website and in the check-out are exclusive VAT (taxes) and custom duties for non EU countries.

EU Shipping
All shipments to the EU are processed by our EU Logistic Partner and dispatched by the German Post or the Austrian Post. All EU orders are FREE of customs duties and VAT. Therefore when ordering from the EU NO additional customs duties fees and VAT (taxes) will be charged. The shipment price of 35 CHF for all EU orders, applied at check-out, includes shipping and a small export processing fee.

Local Shipping
All national shipments are dispatched by the Swiss Post.
Shipping prices depend on the weight of your package. You can choose Economy or Priority Shipping.

Delivery
In favor of the shipment price, the delivery time at the moment can take a bit longer, depending on the destination.

Delivery time to most Europan counties is between 4–15 days.
Delivery time to Europan counties far away from Switzerland or harder to reach is between 8–20 days.
Delivery time to most counties outside of Europe is usually between 15–25 days (11–15 if you are ordering from the US). We cannot take responsibility for delays due to customs clearance when shipping outside of Switzerland. 

Withdrawal and Return Policy
If you want to return something please contact us at info@dearaline.com no later than 14 days after the date of receipt. We do not cover shipping expenses for returns.

We do not accept items that have been worn, washed, or damaged. Goods that get lost during the return shipment cannot be refunded. We recommend using a tracking number when returning goods.
Once we have received your item we will refund you by your original payment method, after the product has gone through a quality control check. For returns from abroad, we reserve the right to charge you for possible customs duties. We do not cover the expenses of returns.